1. Research Methodology
2. Analyst View
3. E-commerce - An Introduction
4. Global E-commerce Market Overview
5. India E-commerce Market Outlook
5.1. Market Size & Forecast
5.1.1. By Value
5.2. Market Share & Forecast
5.2.1. By Type (E-tail & E-services)
5.2.2. By Region
5.2.3. By Age Group
6. India E-tail Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Type
6.2.1.1. Online Electronics Market Outlook
6.2.1.2. Online Apparel & Accessories Market Outlook
6.2.1.3. Online Health and Personal Care Market Outlook
6.2.1.4. Online Books and Media Market Outlook
6.2.1.5. Online Home Appliances & Furniture Market Outlook
6.2.1.6. Others Market Outlook
6.2.2. By Company
6.2.3. By Gender
6.3. Price Overview
7. India E-services Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Type
7.2.1.1. Online Travel Market Outlook
7.2.1.2. Online Payment Market Outlook
7.2.1.3. Online Classifieds Market Outlook
7.2.1.4. Others Market Outlook
8. Voice of Customer (Consumer Voice)
8.1. Non Delivery
8.2. Receipt of Defective Products
8.3. Refund
8.4. Return/Replacement of Products
8.5. Poor Customer Care Service
8.6. Mode of Payment
8.7. Use of Online Travel, E-tail and Online Market Place Services, By Age Group
8.8. Use of Online Travel, E-tail and Online Market Place Services, By Gender
8.9. Mode of Payment for E-tail, By Age Group
8.10. Mode of Payment for E-tail, By Gender
9. Supply Chain Overview (E-tail)
10. Market Dynamics
10.1. Drivers
10.2. Challenges
11. Market Trends & Developments
11.1. Increasing Investments in the Market
11.2. Emergence of Private Label Brands
11.3. Emergence of Various Business Models
11.4. Development of Flexible Payment Options
11.5. Emergence of New Businesses
12. Policy & Regulatory Landscape
13. India Economic Profile
14. Competitive Landscape
14.1. Competitive Benchmarking
14.2. Profile of leading companies
14.2.1. Flipkart Internet Private Limited
14.2.2. Jasper InfoTech.
14.2.3. MakeMyTrip (India) Private Limited
14.2.4. Info Edge (India) Limited
14.2.5. IBIBO Group
14.2.6. Xerion Retail Pvt Ltd
14.2.7. eBay India
14.2.8. Amazon India
14.2.9. One97 Communication Limited
14.2.10. One MobiKwik Systems Pvt. Ltd.
15. Strategic Recommendations
List of Figures
Figure 1: India E-commerce Market Size, By Value, 2010-2020F (USD Billion)
Figure 2: Smartphone Users (Millions) and Internet Penetration (in Percentage) in India, 2012-2014
Figure 3: India Phone User Share, By Age-Group, By Phone Type and Internet Penetration, 2013
Figure 4: India Percentage of Population in Age Group of 15-64 Years (As Percentage of Total Population), 2010-2014
Figure 5: India Number of Social Media Users, 2014 (Million)
Figure 6: India E-commerce Market Share, By Type, By Value, 2014
Figure 7: India E-commerce Market Share, By Type, By Value, 2020F
Figure 8: India E-commerce Market Share, By Region, By Value, 2014 & 2020F
Figure 9: India Number of Internet Subscribers, By State, March 2014 (Million)
Figure 10: India E-commerce Market Share, By Age Group, By Value, 2014
Figure 11: India E-commerce Market Share, By Age Group, By Value, 2020F
Figure 12: India Population Share, By Age Group, 2013
Figure 13: India E-tail Market Size, By Value, 2010-2020F (USD Billion)
Figure 14: India Internet Users in Rural Areas, 2012-2014 (Million)
Figure 15: India E-tail Market Share, By Type, By Value, 2014
Figure 16: India E-tail Market Share, By Type, By Value, 2020F
Figure 17: India Online Electronics Market Size, By Value, 2010-2020F (USD Billion)
Figure 18: India Online Electronics Market Share, By Leading Segments, By Value, 2014
Figure 19: India Online Apparel & Accessories Market Size, By Value, 2010-2020F (USD Billion)
Figure 20: India Online Apparels & Accessories Market Share, By Leading Segments, By Value, 2014
Figure 21: India Online Health and Personal Care Market Size, By Value, 2010-2020F (USD Billion)
Figure 22: India Online Books and Media Market Size, By Value, 2010-2020F (USD Billion)
Figure 23: India Online Books Market Share, By Leading Segments, By Value, 2014
Figure 24: India Online Media Market Share, By Leading Segments, By Value, 2014
Figure 25: India Online Home Appliances & Furniture Market Size, By Value, 2010-2020F (USD Billion)
Figure 26: India Others Market Size, By Value, 2010-2020F (USD Billion)
Figure 27: India E-tail Market Share, By Company, 2014 (Percentage)
Figure 28: India E-tail Market Share, By Company, 2020F (Percentage)
Figure 29: India E-tail Market Share, By Gender, By Value, 2014
Figure 30: India E-tail Market Share, By Gender, By Value, 2020F
Figure 31: India E-services Market Size, By Value, 2010-2020F (USD Billion)
Figure 32: Number of Credit Card Users in India, 2011-2014 (As Percentage of Total Population)
Figure 33: Number of Debit Card Users in India, 2011-2014 (As Percentage of Total Population)
Figure 34: India E-services Market Share, By Type, By Value, 2014
Figure 35: India E-services Market Share, By Type, By Value, 2020F
Figure 36: India Online Travel Market Size, By Value,2010-2020F (USD Billion)
Figure 37: India Online Travel Market Share, By Type, By Value, 2014
Figure 38: India Total Number of Air Passengers, 2013 and 2014 (Million)
Figure 39: India Online Payment Market Size, By Value, 2010-2020F (USD Billion)
Figure 40: India Number of Debit Card and Credit Card Transactions, 2012-2015E (Million)
Figure 41: India Online Payments Market Share, By Type, By Value, 2014
Figure 42: India Online Classifieds Market Size, By Value, 2010-2020F (USD Billion)
Figure 43: India Online Classifieds Market Share, By Type, By Value, 2014
Figure 44: India Others Market Size, By Value, 2010-2020F (USD Billion)
Figure 45: Products Purchased Online by Consumers, 2014 (Percentage) (Base=1,327)
Figure 46: Non-Delivery Faced by Consumers, By Company, 2014 (Percentage) (Base=1,327)
Figure 47: Problems Related to Defective Products Faced by Consumers, By Company, 2014 (Percentage) (Base=1,327)
Figure 48: Refund Problems Faced by Consumers, By Company, 2014 (Percentage) (Base=1,327)
Figure 49: Product Return/Replacement Problems Faced by Consumers, By Company, 2014 (Percentage) (Base=1,327)
Figure 50: Poor Customer Care Service Problems Faced by Consumers, By Company, 2014 (Percentage) (Base=1,327)
Figure 51: Mode of Payment for Different Services, 2015, (Base=135)
Figure 52: Use of Online Travel, E-Tail and Online Market Place Services, By Age Group, 2015,
(Base=135)
Figure 53: Use of Online Travel, E-Tail and Online Market Place Services, By Gender, 2015, (Base=135)
Figure 54: Mode of Payment for E-tail, By Age Group 2015, (Base=135)
Figure 55: Mode of Payment for E-tail, By Gender 2015, (Base=135)
Figure 56: Internet Users (Million) and Internet Penetration (in Percentage) in India, 2012-2014
Figure 57: India Number of Smartphone Users, 2010-2015 (Millions)
Figure 58: India Number of Reported Cyber Crimes, 2010-2014 (Thousands)
Figure 59: India E-commerce Market Share, By Payment Modes, 2014
List of Tables
Table 1: South India Broadband Connections, By State, 2013-2014 (Million)
Table 2: North India Wireless and Wireline Subscribers, By State, May 2015 (Million)
Table 3: East India Wireline Subscribers, By Leading States, 2015*(Million)
Table 4: India E-tail Market Growth Rate, By Segments, By Value, 2010-2014 & 2015E-2020F
Table 5: India Online Availability of Apparels & Accessory Products on Myntra and Jabong, By Price Range, As on 9/9/2015
Table 6: India Online Availability of Electronics, By Select Company, By Price Range, As on 9/9/2015
Table 7: India Online Availability of Books on Flipkart and Amazon, By Price Range, As on 9/9/2015
Table 8: India Online Availability of Media Products on Flipkart and Amazon, By Price Range, As on 9/9/2015
Table 9: India Online Availability of Computer & Video Games on Flipkart and Amazon, By Price Range, As on 9/9/2015
Table 10: India Online Availability of Musical Instruments, By Select Company, By Price Range,
As on 9/9/2015
Table 11: India E-services Market Growth Rate, By Segments, 2010-2014 & 2015E-2020F
Table 12: India Digital and Mobile Internet Ads Spending, 2013 & 2014 (USD Million)
Table 13: India Online Classifieds Market, By Segments, By Key Players & Revenue Model
Table 14: Key players in India Online Classifieds Market, By Type
Table 15: India E-commerce Top PE Investments, By Select Company, 2014 (USD Million)
Table 16: India Major Private Label Brands Offered by Leading Online Retailers, 2014
Table 17: India System Wise Features of Prepaid Payment Instruments