1.
Product Overview
2.
Research Methodology
3.
Impact of COVID-19 on Global Customer Experience
Management Market
4. Executive Summary
5.
Voice of Customer
6. Global Customer
Experience Management Market Outlook
6.1.
Market Size & Forecast
6.1.1. By Value
6.2.
Market Share & Forecast
6.2.1. By Component (Solution v/s Service)
6.2.1.1.
By
Service (Professional v/s Managed)
6.2.2. By Deployment Mode (On-Premise v/s Cloud)
6.2.3. By Touch Point (Social Media, Branches/Stores, The Web,
Call Centers, Company Website, Email, Mobile, Others)
6.2.4. By Organization Size (Large Enterprises v/s SMEs)
6.2.5. By End User Industry (IT & Telecom, Automotive,
Retail, BFSI, Healthcare, Media & Entertainment, Others)
6.2.6. By Company (2021)
6.2.7. By Region
6.3.
Product Market Map
7. Asia-Pacific Customer
Experience Management Market Outlook
7.1.
Market Size & Forecast
7.1.1. By Value
7.2.
Market Share & Forecast
7.2.1. By Component
7.2.2. By Deployment Mode
7.2.3. By Touch Point
7.2.4. By Organization Size
7.2.5. By End User Industry
7.2.6. By Country
7.3.
Asia-Pacific: Country Analysis
7.3.1. China Customer
Experience Management Market Outlook
7.3.1.1.
Market Size & Forecast
7.3.1.1.1.
By Value
7.3.1.2.
Market Share & Forecast
7.3.1.2.1.
By Component
7.3.1.2.2.
By Deployment Mode
7.3.1.2.3.
By Touch Point
7.3.1.2.4.
By Organization Size
7.3.1.2.5.
By End User Industry
7.3.2. India Customer
Experience Management Market Outlook
7.3.2.1.
Market Size & Forecast
7.3.2.1.1.
By Value
7.3.2.2.
Market Share & Forecast
7.3.2.2.1.
By Component
7.3.2.2.2.
By Deployment Mode
7.3.2.2.3.
By Touch Point
7.3.2.2.4.
By Organization Size
7.3.2.2.5.
By End User Industry
7.3.3. Australia Customer
Experience Management Market Outlook
7.3.3.1.
Market Size & Forecast
7.3.3.1.1.
By Value
7.3.3.2.
Market Share & Forecast
7.3.3.2.1.
By Component
7.3.3.2.2.
By Deployment Mode
7.3.3.2.3.
By Touch Point
7.3.3.2.4.
By Organization Size
7.3.3.2.5.
By End User Industry
7.3.4. Japan Customer
Experience Management Market Outlook
7.3.4.1.
Market Size & Forecast
7.3.4.1.1.
By Value
7.3.4.2.
Market Share & Forecast
7.3.4.2.1.
By Component
7.3.4.2.2.
By Deployment Mode
7.3.4.2.3.
By Touch Point
7.3.4.2.4.
By Organization Size
7.3.4.2.5.
By End User Industry
7.3.5. South Korea Customer
Experience Management Market Outlook
7.3.5.1.
Market Size & Forecast
7.3.5.1.1.
By Value
7.3.5.2.
Market Share & Forecast
7.3.5.2.1.
By Component
7.3.5.2.2.
By Deployment Mode
7.3.5.2.3.
By Touch Point
7.3.5.2.4.
By Organization Size
7.3.5.2.5.
By End User Industry
8. Europe Customer
Experience Management Market Outlook
8.1.
Market Size & Forecast
8.1.1. By Value
8.2.
Market Share & Forecast
8.2.1. By Component
8.2.2. By Deployment Mode
8.2.3. By Touch Point
8.2.4. By Organization Size
8.2.5. By End User Industry
8.2.6. By Country
8.3.
Europe: Country Analysis
8.3.1. France Customer
Experience Management Market Outlook
8.3.1.1.
Market Size & Forecast
8.3.1.1.1.
By Value
8.3.1.2.
Market Share & Forecast
8.3.1.2.1.
By Component
8.3.1.2.2.
By Deployment Mode
8.3.1.2.3.
By Touch Point
8.3.1.2.4.
By Organization Size
8.3.1.2.5.
By End User Industry
8.3.2. Germany Customer
Experience Management Market Outlook
8.3.2.1.
Market Size & Forecast
8.3.2.1.1.
By Value
8.3.2.2.
Market Share & Forecast
8.3.2.2.1.
By Component
8.3.2.2.2.
By Deployment Mode
8.3.2.2.3.
By Touch Point
8.3.2.2.4.
By Organization Size
8.3.2.2.5.
By End User Industry
8.3.3. United Kingdom Customer
Experience Management Market Outlook
8.3.3.1.
Market Size & Forecast
8.3.3.1.1.
By Value
8.3.3.2.
Market Share & Forecast
8.3.3.2.1.
By Component
8.3.3.2.2.
By Deployment Mode
8.3.3.2.3.
By Touch Point
8.3.3.2.4.
By Organization Size
8.3.3.2.5.
By End User Industry
8.3.4. Italy Customer
Experience Management Market Outlook
8.3.4.1.
Market Size & Forecast
8.3.4.1.1.
By Value
8.3.4.2.
Market Share & Forecast
8.3.4.2.1.
By Component
8.3.4.2.2.
By Deployment Mode
8.3.4.2.3.
By Touch Point
8.3.4.2.4.
By Organization Size
8.3.4.2.5.
By End User Industry
8.3.5. Spain Customer
Experience Management Market Outlook
8.3.5.1.
Market Size & Forecast
8.3.5.1.1.
By Value
8.3.5.2.
Market Share & Forecast
8.3.5.2.1.
By Component
8.3.5.2.2.
By Deployment Mode
8.3.5.2.3.
By Touch Point
8.3.5.2.4.
By Organization Size
8.3.5.2.5.
By End User Industry
9. North America Customer
Experience Management Market Outlook
9.1.
Market Size & Forecast
9.1.1. By Value
9.2.
Market Share & Forecast
9.2.1. By Component
9.2.2. By Deployment Mode
9.2.3. By Touch Point
9.2.4. By Organization Size
9.2.5. By End User Industry
9.2.6. By Country
9.3.
North America: Country Analysis
9.3.1. United States Customer
Experience Management Market Outlook
9.3.1.1.
Market Size & Forecast
9.3.1.1.1.
By Value
9.3.1.2.
Market Share & Forecast
9.3.1.2.1.
By Component
9.3.1.2.2.
By Deployment Mode
9.3.1.2.3.
By Touch Point
9.3.1.2.4.
By Organization Size
9.3.1.2.5.
By End User Industry
9.3.2. Mexico Customer
Experience Management Market Outlook
9.3.2.1.
Market Size & Forecast
9.3.2.1.1.
By Value
9.3.2.2.
Market Share & Forecast
9.3.2.2.1.
By Component
9.3.2.2.2.
By Deployment Mode
9.3.2.2.3.
By Touch Point
9.3.2.2.4.
By Organization Size
9.3.2.2.5.
By End User Industry
9.3.3. Canada Customer
Experience Management Market Outlook
9.3.3.1.
Market Size & Forecast
9.3.3.1.1.
By Value
9.3.3.2.
Market Share & Forecast
9.3.3.2.1.
By Component
9.3.3.2.2.
By Deployment Mode
9.3.3.2.3.
By Touch Point
9.3.3.2.4.
By Organization Size
9.3.3.2.5.
By End User Industry
10. South America Customer
Experience Management Market Outlook
10.1.
Market Size & Forecast
10.1.1. By Value
10.2.
Market Share & Forecast
10.2.1. By Component
10.2.2. By Deployment Mode
10.2.3. By Touch Point
10.2.4. By Organization Size
10.2.5. By End User Industry
10.2.6. By Country
10.3.
South America: Country Analysis
10.3.1. Brazil Customer
Experience Management Market Outlook
10.3.1.1. Market Size & Forecast
10.3.1.1.1.
By Value
10.3.1.2. Market Share & Forecast
10.3.1.2.1.
By Component
10.3.1.2.2.
By Deployment Mode
10.3.1.2.3.
By Touch Point
10.3.1.2.4.
By Organization Size
10.3.1.2.5.
By End User Industry
10.3.2. Argentina Customer
Experience Management Market Outlook
10.3.2.1. Market Size & Forecast
10.3.2.1.1.
By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1.
By Component
10.3.2.2.2.
By Deployment Mode
10.3.2.2.3.
By Touch Point
10.3.2.2.4.
By Organization Size
10.3.2.2.5.
By End User Industry
10.3.3. Colombia Customer
Experience Management Market Outlook
10.3.3.1. Market Size & Forecast
10.3.3.1.1.
By Value
10.3.3.2. Market Share & Forecast
10.3.3.2.1.
By Component
10.3.3.2.2.
By Deployment Mode
10.3.3.2.3.
By Touch Point
10.3.3.2.4.
By Organization Size
10.3.3.2.5.
By End User Industry
11. Middle East and
Africa Customer Experience Management Market Outlook
11.1.
Market Size & Forecast
11.1.1. By Value
11.2.
Market Share & Forecast
11.2.1. By Component
11.2.2. By Deployment Mode
11.2.3. By Touch Point
11.2.4. By Organization Size
11.2.5. By End User Industry
11.2.6. By Country
11.3.
MEA: Country Analysis
11.3.1. South Africa Customer
Experience Management Market Outlook
11.3.1.1. Market Size & Forecast
11.3.1.1.1.
By Value
11.3.1.2. Market Share & Forecast
11.3.1.2.1.
By Component
11.3.1.2.2.
By Deployment Mode
11.3.1.2.3.
By Touch Point
11.3.1.2.4.
By Organization Size
11.3.1.2.5.
By End User Industry
11.3.2. Saudi Arabia Customer
Experience Management Market Outlook
11.3.2.1. Market Size & Forecast
11.3.2.1.1.
By Value
11.3.2.2. Market Share & Forecast
11.3.2.2.1.
By Component
11.3.2.2.2.
By Deployment Mode
11.3.2.2.3.
By Touch Point
11.3.2.2.4.
By Organization Size
11.3.2.2.5.
By End User Industry
11.3.3. UAE Customer
Experience Management Market Outlook
11.3.3.1. Market Size & Forecast
11.3.3.1.1.
By Value
11.3.3.2. Market Share & Forecast
11.3.3.2.1.
By Component
11.3.3.2.2.
By Deployment Mode
11.3.3.2.3.
By Touch Point
11.3.3.2.4.
By Organization Size
11.3.3.2.5.
By End User Industry
11.3.4. Kuwait Customer
Experience Management Market Outlook
11.3.4.1. Market Size & Forecast
11.3.4.1.1.
By Value
11.3.4.2. Market Share & Forecast
11.3.4.2.1.
By Component
11.3.4.2.2.
By Deployment Mode
11.3.4.2.3.
By Touch Point
11.3.4.2.4.
By Organization Size
11.3.4.2.5.
By End User Industry
12.
Market Dynamics
12.1.
Drivers
12.2.
Challenges
13.
Market Trends & Developments
14.
Competitive Landscape
14.1.
Adobe Systems, Inc.
14.2.
Oracle Corporation
14.3.
SAP SE
14.4.
IBM Corporation
14.5.
Avaya Inc.
14.6.
NICE Systems
14.7.
Nokia
14.8.
OpenText
14.9.
Tech Mahindra
14.10.
Verint Systems
15. Strategic Recommendations