1. Service Overview
2. Research Methodology
3. Impact of COVID-19 Global Cloud-based Contact Center Market
4. Executive Summary
5.
Voice of Customers
5.1.
Brand Awareness
5.2.
Factors Considered
while Selecting Vendor
5.3.
Key Satisfaction
Level
5.4.
Major Challenges
Faced
6. Global Cloud-based
Contact Center Market
6.1.
Market Size &
Forecast
6.1.1.
By Value
6.2.
Market Share &
Forecast
6.2.1.
By Component
(Solutions and Service)
6.2.2.
By Deployment
(Public, Private, and Hybrid)
6.2.3.
By Organization Size
(Small, Medium, and Large Sized Organization)
6.2.3.1.
By End-User (Telecom & Information
Technology, BFSI, Healthcare, Retail, Government, Manufacturing, Banking Financial Services, and Insurance)
6.2.4.
By Region
6.2.5.
By Company
6.3.
Market Map
7. North America Cloud-based
Contact Center Market Outlook
7.1.
Market Size &
Forecast
7.1.1.
By Value
7.2.
Market Share &
Forecast
7.2.1.
By Component
7.2.2.
By Deployment
7.2.3.
By Organization
7.2.4.
By End-User
7.2.5.
By Country
7.3.
North America:
Country Analysis
7.3.1.
United States Cloud based Contact
Center Market Outlook
7.3.1.1.
Market Size & Forecast
7.3.1.1.1.
By Value
7.3.1.2.
Market Share & Forecast
7.3.1.2.1.
By Component
7.3.1.2.2.
By Deployment
7.3.1.2.3.
By Organization
7.3.1.2.4.
By End-User
7.3.2.
Canada Cloud based Contact Center Market Outlook
7.3.2.1.
Market Size & Forecast
7.3.2.1.1.
By Value
7.3.2.2.
Market Share & Forecast
7.3.2.2.1.
By Component
7.3.2.2.2.
By Deployment
7.3.2.2.3.
By Organization
7.3.2.2.4.
By End-User
7.3.3.
Mexico Cloud based Contact
Center Market Outlook
7.3.3.1.
Market Size & Forecast
7.3.3.1.1.
By Value
7.3.3.2.
Market Share & Forecast
7.3.3.2.1.
By Component
7.3.3.2.2.
By Deployment
7.3.3.2.3.
By Organization
7.3.3.2.4.
By End-User
8. Asia-Pacific Cloud
based Contact Center Market Outlook
8.1.
Market Size &
Forecast
8.1.1.
By Value
8.2.
Market Share &
Forecast
8.2.1.1.
By Component
8.2.1.2.
By Deployment
8.2.1.3.
By Organization
8.2.1.4.
By End-User
8.2.1.5.
By Country
8.3.
Asia-Pacific:
Country Analysis
8.3.1.
China Cloud based Contact Center Market Outlook
8.3.1.1.
Market Size & Forecast
8.3.1.1.1.
By Value
8.3.1.2.
Market Share & Forecast
8.3.1.2.1.
By Component
8.3.1.2.2.
By Deployment
8.3.1.2.3.
By Organization
8.3.1.2.4.
By End-User
8.3.2.
India Cloud based Contact
Center Market Outlook
8.3.2.1.
Market Size & Forecast
8.3.2.1.1.
By Value
8.3.2.2.
Market Share & Forecast
8.3.2.2.1.
By Component
8.3.2.2.2.
By Deployment
8.3.2.2.3.
By Organization
8.3.2.2.4.
By End-User
8.3.3.
Japan Cloud based Contact
Center Market Outlook
8.3.3.1.
Market Size & Forecast
8.3.3.1.1.
By Value
8.3.3.2.
Market Share & Forecast
8.3.3.2.1.
By Component
8.3.3.2.2.
By Deployment
8.3.3.2.3.
By Organization
8.3.3.2.4.
By End-User
8.3.4.
South Korea Cloud based Contact Center Market Outlook
8.3.4.1.
Market Size & Forecast
8.3.4.1.1.
By Value
8.3.4.2.
Market Share & Forecast
8.3.4.2.1.
By Component
8.3.4.2.2.
By Deployment
8.3.4.2.3.
By Organization
8.3.4.2.4.
By End-User
8.3.5.
Australia Cloud based Contact Center Market Outlook
8.3.5.1.
Market Size & Forecast
8.3.5.1.1.
By Value
8.3.5.2.
Market Share & Forecast
8.3.5.2.1.
By Component
8.3.5.2.2.
By Deployment
8.3.5.2.3.
By Organization
8.3.5.2.4.
By End-User
8.3.6.
Singapore Cloud based Contact Center Market Outlook
8.3.6.1.
Market Size & Forecast
8.3.6.1.1.
By Value
8.3.6.2.
Market Share & Forecast
8.3.6.2.1.
By Component
8.3.6.2.2.
By Deployment
8.3.6.2.3.
By Organization
8.3.6.2.4.
By End-User
8.3.7.
Malaysia Cloud based Contact Center Market Outlook
8.3.7.1.
Market Size & Forecast
8.3.7.1.1.
By Value
8.3.7.2.
Market Share & Forecast
8.3.7.2.1.
By Component
8.3.7.2.2.
By Deployment
8.3.7.2.3.
By Organization
8.3.7.2.4.
By End-User
9. Europe Cloud
based Contact Center Market Outlook
9.1.
Market Size &
Forecast
9.1.1.
By Value
9.2.
Market Share & Forecast
9.2.1.1.
By Component
9.2.1.2.
By Deployment
9.2.1.3.
By Organization
9.2.1.4.
By End-User
9.2.1.5.
By Country
9.3.
Europe: Country
Analysis
9.3.1.
Germany Cloud based Contact Center Market Outlook
9.3.1.1.
Market Size & Forecast
9.3.1.1.1.
By Value
9.3.1.2.
Market Share & Forecast
9.3.1.2.1.
By Component
9.3.1.2.2.
By Deployment
9.3.1.2.3.
By Organization
9.3.1.2.4.
By End-User
9.3.2.
United Kingdom Cloud based Contact
Center Market Outlook
9.3.2.1.
Market Size & Forecast
9.3.2.1.1.
By Value
9.3.2.2.
Market Share & Forecast
9.3.2.2.1.
By Component
9.3.2.2.2.
By Deployment
9.3.2.2.3.
By Organization
9.3.2.2.4.
By End-User
9.3.3.
France Cloud based Contact Center Market Outlook
9.3.3.1.
Market Size & Forecast
9.3.3.1.1.
By Value
9.3.3.2.
Market Share & Forecast
9.3.3.2.1.
By Component
9.3.3.2.2.
By Deployment
9.3.3.2.3.
By Organization
9.3.3.2.4.
By End-User
9.3.4.
Russia Cloud based Contact Center Market Outlook
9.3.4.1.
Market Size & Forecast
9.3.4.1.1.
By Value
9.3.4.2.
Market Share & Forecast
9.3.4.2.1.
By Component
9.3.4.2.2.
By Deployment
9.3.4.2.3.
By Organization
9.3.4.2.4.
By End-User
9.3.5.
Spain Cloud based Contact
Center Market Outlook
9.3.5.1.
Market Size & Forecast
9.3.5.1.1.
By Value
9.3.5.2.
Market Share & Forecast
9.3.5.2.1.
By Component
9.3.5.2.2.
By Deployment
9.3.5.2.3.
By Organization
9.3.5.2.4.
By End-User
9.3.6.
Poland Cloud based Contact Center Market Outlook
9.3.6.1.
Market Size & Forecast
9.3.6.1.1.
By Value
9.3.6.2.
Market Share & Forecast
9.3.6.2.1.
By Component
9.3.6.2.2.
By Deployment
9.3.6.2.3.
By Organization
9.3.6.2.4.
By End-User
9.3.7.
Italy Cloud based Contact Center Market Outlook
9.3.7.1.
Market Size & Forecast
9.3.7.1.1.
By Value
9.3.7.2.
Market Share & Forecast
9.3.7.2.1.
By Component
9.3.7.2.2.
By Deployment
9.3.7.2.3.
By Organization
9.3.7.2.4.
By End-User
9.3.8.
Denmark Cloud based Contact Center Market Outlook
9.3.8.1.
Market Size & Forecast
9.3.8.1.1.
By Value
9.3.8.2.
Market Share & Forecast
9.3.8.2.1.
By Component
9.3.8.2.2.
By Deployment
9.3.8.2.3.
By Organization
9.3.8.2.4.
By End-User
10. South America Cloud
based Contact Center Market Outlook
10.1. Market Size & Forecast
10.1.1.
By Value
10.2. Market Share & Forecast
10.2.1.1. By Component
10.2.1.2. By Deployment
10.2.1.3. By Organization
10.2.1.4. By End-User
10.2.1.5. By Country
10.3. South America: Country Analysis
10.3.1.
Brazil Cloud based Contact
Center Market Outlook
10.3.1.1. Market Size &
Forecast
10.3.1.1.1.
By Value
10.3.1.2. Market Share &
Forecast
10.3.1.2.1.
By Component
10.3.1.2.2.
By Deployment
10.3.1.2.3.
By Organization
10.3.1.2.4.
By End-User
10.3.2.
Argentina Cloud based Contact Center Market Outlook
10.3.2.1. Market Size &
Forecast
10.3.2.1.1.
By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1.
By Component
10.3.2.2.2.
By Deployment
10.3.2.2.3.
By Organization
10.3.2.2.4.
By End-User
10.3.3.
Colombia Cloud based Contact
Center Market Outlook
10.3.3.1. Market Size &
Forecast
10.3.3.1.1.
By Value
10.3.3.2. Market Share &
Forecast
10.3.3.2.1.
By Component
10.3.3.2.2.
By Deployment
10.3.3.2.3.
By Organization
10.3.3.2.4.
By End-User
10.3.4.
Peru Cloud based Contact
Center Market Outlook
10.3.4.1. Market Size &
Forecast
10.3.4.1.1.
By Value
10.3.4.2. Market Share &
Forecast
10.3.4.2.1.
By Component
10.3.4.2.2.
By Deployment
10.3.4.2.3.
By Organization
10.3.4.2.4.
By End-User
10.3.5.
Chile Cloud based Contact Center Market Outlook
10.3.5.1. Market Size &
Forecast
10.3.5.1.1.
By Value
10.3.5.2. Market Share & Forecast
10.3.5.2.1.
By Component
10.3.5.2.2.
By Deployment
10.3.5.2.3.
By Organization
10.3.5.2.4.
By End-User
11. Middle East & Africa Cloud based Contact Center Market Outlook
11.1. Market Size & Forecast
11.1.1.
By Value
11.2. Market Share & Forecast
11.2.1.1. By Component
11.2.1.2. By Deployment
11.2.1.3. By Organization
11.2.1.4. By End-User
11.3. Middle East & Africa: Country Analysis
11.3.1.
Saudi Arabia Cloud based Contact
Center Market Outlook
11.3.1.1. Market Size &
Forecast
11.3.1.1.1.
By Value
11.3.1.2. Market Share &
Forecast
11.3.1.2.1.
By Component
11.3.1.2.2.
By Deployment
11.3.1.2.3.
By Organization
11.3.1.2.4.
By End-User
11.3.2.
South Africa Cloud based Contact
Center Market Outlook
11.3.2.1. Market Size &
Forecast
11.3.2.1.1.
By Value
11.3.2.2. Market Share &
Forecast
11.3.2.2.1.
By Component
11.3.2.2.2.
By Deployment
11.3.2.2.3.
By Organization
11.3.2.2.4.
By End-User
11.3.3.
UAE Cloud based Contact Center Market Outlook
11.3.3.1. Market Size &
Forecast
11.3.3.1.1.
By Value
11.3.3.2. Market Share &
Forecast
11.3.3.2.1.
By Component
11.3.3.2.2.
By Deployment
11.3.3.2.3.
By Organization
11.3.3.2.4.
By End-User
11.3.4.
Israel Cloud based Contact
Center Market Outlook
11.3.4.1. Market Size &
Forecast
11.3.4.1.1.
By Value
11.3.4.2. Market Share &
Forecast
11.3.4.2.1.
By Component
11.3.4.2.2.
By Deployment
11.3.4.2.3.
By Organization
11.3.4.2.4.
By End-User
11.3.5.
Turkey Cloud based Contact Center Market Outlook
11.3.5.1. Market Size &
Forecast
11.3.5.1.1.
By Value
11.3.5.2. Market Share &
Forecast
11.3.5.2.1.
By Component
11.3.5.2.2.
By Deployment
11.3.5.2.3.
By Organization
11.3.5.2.4.
By End-User
12.
Market Dynamics
12.1. Drivers
12.1.1.
Adoption of remote
contact center
12.1.2.
Multi-channel communication technology
12.1.3.
Growing
Consumption of Cloud, social media, and analytics technology
12.2. Challenges
12.2.1.
High installation
cost
12.2.2.
Cloud-based contact
centers are strongly structured
13.
Market Trends &
Developments
13.1. Adoption of ML and A.I. in contact centers
13.2. Attention towards CCaaS (Contact center as a
service)
13.3. Advancement of collaboration options like team chat and video conferencing
13.4.
CCaaS solutions help to lower upfront investment and
reduce I.T. staffing
13.5. Customized, dynamic, and natural Services
14.
Company Profiles
14.1.
Aspect Software, Inc
14.1.1.
Business Overview
14.1.2.
Key Revenue and
Financials (If Available)
14.1.3.
Recent Developments
14.1.4.
Key Personnel
14.1.5.
Key Product/Services
14.2.
BT GROUP PLC
14.2.1.
Business Overview
14.2.2.
Key Revenue and
Financials (If Available)
14.2.3.
Recent Developments
14.2.4.
Key Personnel
14.2.5.
Key Product/Services
14.3.
Cisco Systems, Inc
14.3.1.
Business Overview
14.3.2.
Key Revenue and
Financials (If Available)
14.3.3.
Recent Developments
14.3.4.
Key Personnel
14.3.5.
Key Product/Services
14.4.
Connect First, Inc
14.4.1.
Business Overview
14.4.2.
Key Revenue and
Financials
14.4.3.
Recent Developments
14.4.4.
Key Personnel
14.4.5.
Key Product/Services
14.5. Evolve IP LLC
14.5.1.
Business Overview
14.5.2.
Key Revenue and
Financials (If Available)
14.5.3.
Recent Developments
14.5.4.
Key Personnel
14.5.5.
Key Product/Services
14.6. Five9, Inc
14.6.1.
Business Overview
14.6.2.
Key Revenue and Financials
(If Available)
14.6.3.
Recent Developments
14.6.4.
Key Personnel
14.6.5.
Key Product/Services
14.7. Genesys
14.7.1.
Business Overview
14.7.2.
Key Revenue and
Financials (If Available)
14.7.3.
Recent Developments
14.7.4.
Key Personnel
14.7.5.
Key Product/Services
14.8. Liveops, Inc
14.8.1.
Business Overview
14.8.2.
Key Revenue and Financials
(If Available)
14.8.3.
Recent Developments
14.8.4.
Key Personnel
14.8.5.
Key Product/Services
14.9.
Mitel Networks
Corporation
14.9.1.
Business Overview
14.9.2.
Key Revenue and
Financials (If Available)
14.9.3.
Recent Developments
14.9.4.
Key Personnel
14.9.5.
Key Product/Services
14.10.NewVoiceMedia Limited
14.10.1.
Business Overview
14.10.2.
Key Revenue and
Financials (If Available)
14.10.3.
Recent Developments
14.10.4.
Key Personnel
14.10.5.
Key Product/Services
15. Strategic Recommendation
15.1. Growing Consumption of cloud-based
services
15.2. Key Focus on multi-connection
devices, managing client connection
16. About Us & Disclaimer