1.
Product Overview
1.1.
Market Definition
1.2.
Scope of the Market
1.2.1. Markets
Covered
1.2.2. Years
Considered for Study
1.2.3. Key
Market Segmentations
2.
Research Methodology
2.1. Objective of the
Study
2.2. Baseline Methodology
2.3. Formulation of the
Scope
2.4. Assumptions and
Limitations
2.5. Sources of Research
2.5.1. Secondary Research
2.5.2. Primary Research
2.6. Approach for the
Market Study
2.6.1. The Bottom-Up
Approach
2.6.2. The Top-Down
Approach
2.7. Methodology Followed
for Calculation of Market Size & Market Shares
2.8. Forecasting
Methodology
2.8.1. Data Triangulation
& Validation
3. Executive Summary
4. Impact of COVID-19 on Global Call Center
Artificial Intelligence Market
5. Voice of Customer
6. Global Call Center Artificial
Intelligence Market Overview
7.
Global Call Center Artificial Intelligence Market Outlook
7.1. Market
Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1.
By Component (Solution, Services)
7.2.2.
By Application (Predictive Call Routing, Journey Orchestration, Quality
Management, Sentiment Analysis, Workforce Management & Advanced Scheduling,
Others)
7.2.3.
By Deployment (Cloud, On-premises)
7.2.4.
By Enterprise Size (Small & Medium Enterprise, Large Enterprise)
7.2.5.
By Industry (BFSI, IT & Telecommunication, Healthcare, Retail and
E-Commerce, Energy & utilities, Travels & hospitality, Others)
7.2.6.
By Channel (Phone, social media, Chat, Email or Text, Website)
7.2.7.
By Region (North America, Europe, South America, Middle East &
Africa, Asia Pacific)
7.3. By Company (2023)
7.4. Market Map
8.
North America Call Center Artificial Intelligence Market Outlook
8.1. Market
Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1.
By Component
8.2.2.
By Application
8.2.3.
By Deployment
8.2.4.
By Enterprise Size
8.2.5.
By Industry
8.2.6. By Channel
8.2.7. By Country
8.3. North America: Country Analysis
8.3.1.
United States
Call Center Artificial Intelligence Market Outlook
8.3.1.1.
Market Size
& Forecast
8.3.1.1.1.
By Value
8.3.1.2.
Market Share
& Forecast
8.3.1.2.1.
By Component
8.3.1.2.2.
By
Application
8.3.1.2.3.
By Deployment
8.3.1.2.4.
By Enterprise
Size
8.3.1.2.5.
By Industry
8.3.1.2.6.
By Channel
8.3.2.
Canada Call
Center Artificial Intelligence Market Outlook
8.3.2.1.
Market Size
& Forecast
8.3.2.1.1.
By Value
8.3.2.2.
Market Share
& Forecast
8.3.2.2.1.
By Component
8.3.2.2.2.
By
Application
8.3.2.2.3.
By Deployment
8.3.2.2.4.
By Enterprise
Size
8.3.2.2.5.
By Industry
8.3.2.2.6.
By Channel
8.3.3.
Mexico Call
Center Artificial Intelligence Market Outlook
8.3.3.1.
Market Size
& Forecast
8.3.3.1.1.
By Value
8.3.3.2.
Market Share
& Forecast
8.3.3.2.1.
By Component
8.3.3.2.2.
By
Application
8.3.3.2.3.
By Deployment
8.3.3.2.4.
By Enterprise
Size
8.3.3.2.5.
By Industry
8.3.3.2.6.
By Channel
9.
Europe Call Center Artificial Intelligence Market Outlook
9.1. Market
Size & Forecast
9.1.1.
By Value
9.2. Market Share & Forecast
9.2.1.
By Component
9.2.2.
By Application
9.2.3.
By Deployment
9.2.4.
By Enterprise Size
9.2.5.
By Industry
9.2.6.
By Channel
9.2.7. By Country
9.3. Europe: Country Analysis
9.3.1.
Germany Call
Center Artificial Intelligence Market Outlook
9.3.1.1.
Market Size
& Forecast
9.3.1.1.1.
By Value
9.3.1.2.
Market Share
& Forecast
9.3.1.2.1.
By Component
9.3.1.2.2.
By
Application
9.3.1.2.3.
By Deployment
9.3.1.2.4.
By Enterprise
Size
9.3.1.2.5.
By Industry
9.3.1.2.6.
By Channel
9.3.2.
France Call
Center Artificial Intelligence Market Outlook
9.3.2.1.
Market Size
& Forecast
9.3.2.1.1.
By Value
9.3.2.2.
Market Share
& Forecast
9.3.2.2.1.
By Component
9.3.2.2.2.
By
Application
9.3.2.2.3.
By Deployment
9.3.2.2.4.
By Enterprise
Size
9.3.2.2.5.
By Industry
9.3.2.2.6.
By Channel
9.3.3.
United
Kingdom Call Center Artificial Intelligence Market Outlook
9.3.3.1.
Market Size
& Forecast
9.3.3.1.1.
By Value
9.3.3.2.
Market Share
& Forecast
9.3.3.2.1.
By Component
9.3.3.2.2.
By
Application
9.3.3.2.3.
By Deployment
9.3.3.2.4.
By Enterprise
Size
9.3.3.2.5.
By Industry
9.3.3.2.6.
By Channel
9.3.4.
Italy Call
Center Artificial Intelligence Market Outlook
9.3.4.1.
Market Size
& Forecast
9.3.4.1.1.
By Value
9.3.4.2.
Market Share
& Forecast
9.3.4.2.1.
By Component
9.3.4.2.2.
By
Application
9.3.4.2.3.
By Deployment
9.3.4.2.4.
By Enterprise
Size
9.3.4.2.5.
By Industry
9.3.4.2.6.
By Channel
9.3.5.
Spain Call
Center Artificial Intelligence Market Outlook
9.3.5.1.
Market Size
& Forecast
9.3.5.1.1.
By Value
9.3.5.2.
Market Share
& Forecast
9.3.5.2.1.
By Component
9.3.5.2.2.
By
Application
9.3.5.2.3.
By Deployment
9.3.5.2.4.
By Enterprise
Size
9.3.5.2.5.
By Industry
9.3.5.2.6.
By Channel
9.3.6.
Belgium Call
Center Artificial Intelligence Market Outlook
9.3.6.1.
Market Size
& Forecast
9.3.6.1.1.
By Value
9.3.6.2.
Market Share
& Forecast
9.3.6.2.1.
By Component
9.3.6.2.2.
By
Application
9.3.6.2.3.
By Deployment
9.3.6.2.4.
By Enterprise
Size
9.3.6.2.5.
By Industry
9.3.6.2.6.
By Channel
10. South America Call Center
Artificial Intelligence Market Outlook
10.1.
Market Size & Forecast
10.1.1. By Value
10.2.
Market Share & Forecast
10.2.1. By Component
10.2.2. By Application
10.2.3. By Deployment
10.2.4. By Enterprise Size
10.2.5. By Industry
10.2.6. By Channel
10.2.7. By Country
10.3.
South America: Country Analysis
10.3.1. Brazil Call Center Artificial Intelligence
Market Outlook
10.3.1.1. Market Size & Forecast
10.3.1.1.1.
By Value
10.3.1.2. Market Share & Forecast
10.3.1.2.1.
By Component
10.3.1.2.2.
By
Application
10.3.1.2.3.
By Deployment
10.3.1.2.4.
By Enterprise
Size
10.3.1.2.5.
By Industry
10.3.1.2.6.
By Channel
10.3.2. Colombia Call Center Artificial Intelligence
Market Outlook
10.3.2.1. Market Size & Forecast
10.3.2.1.1.
By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1.
By Component
10.3.2.2.2.
By
Application
10.3.2.2.3.
By Deployment
10.3.2.2.4.
By Enterprise
Size
10.3.2.2.5.
By Industry
10.3.2.2.6.
By Channel
10.3.3. Argentina Call Center Artificial Intelligence
Market Outlook
10.3.3.1. Market Size & Forecast
10.3.3.1.1.
By Value
10.3.3.2. Market Share & Forecast
10.3.3.2.1.
By Component
10.3.3.2.2.
By
Application
10.3.3.2.3.
By Deployment
10.3.3.2.4.
By Enterprise
Size
10.3.3.2.5.
By Industry
10.3.3.2.6.
By Channel
10.3.4. Chile Call Center Artificial Intelligence
Market Outlook
10.3.4.1. Market Size & Forecast
10.3.4.1.1.
By Value
10.3.4.2. Market Share & Forecast
10.3.4.2.1.
By Component
10.3.4.2.2.
By
Application
10.3.4.2.3.
By Deployment
10.3.4.2.4.
By Enterprise
Size
10.3.4.2.5.
By Industry
10.3.4.2.6.
By Channel
10.3.5. Peru Call Center Artificial Intelligence
Market Outlook
10.3.5.1. Market Size & Forecast
10.3.5.1.1.
By Value
10.3.5.2. Market Share & Forecast
10.3.5.2.1.
By Component
10.3.5.2.2.
By
Application
10.3.5.2.3.
By Deployment
10.3.5.2.4.
By Enterprise
Size
10.3.5.2.5.
By Industry
10.3.5.2.6.
By Channel
11. Middle East & Africa Call
Center Artificial Intelligence Market Outlook
11.1.
Market Size & Forecast
11.1.1. By Value
11.2.
Market Share & Forecast
11.2.1. By Component
11.2.2. By Application
11.2.3. By Deployment
11.2.4. By Enterprise Size
11.2.5. By Industry
11.2.6. By Channel
11.2.7. By Country
11.3.
Middle East & Africa: Country
Analysis
11.3.1. Saudi Arabia Call Center Artificial
Intelligence Market Outlook
11.3.1.1. Market Size & Forecast
11.3.1.1.1.
By Value
11.3.1.2. Market Share & Forecast
11.3.1.2.1.
By Component
11.3.1.2.2.
By
Application
11.3.1.2.3.
By Deployment
11.3.1.2.4.
By Enterprise
Size
11.3.1.2.5.
By Industry
11.3.1.2.6.
By Channel
11.3.2. UAE Call Center Artificial Intelligence
Market Outlook
11.3.2.1. Market Size & Forecast
11.3.2.1.1.
By Value
11.3.2.2. Market Share & Forecast
11.3.2.2.1.
By Component
11.3.2.2.2.
By
Application
11.3.2.2.3.
By Deployment
11.3.2.2.4.
By Enterprise
Size
11.3.2.2.5.
By Industry
11.3.2.2.6.
By Channel
11.3.3. South Africa Call Center Artificial
Intelligence Market Outlook
11.3.3.1. Market Size & Forecast
11.3.3.1.1.
By Value
11.3.3.2. Market Share & Forecast
11.3.3.2.1.
By Component
11.3.3.2.2.
By
Application
11.3.3.2.3.
By Deployment
11.3.3.2.4.
By Enterprise
Size
11.3.3.2.5.
By Industry
11.3.3.2.6.
By Channel
11.3.4. Turkey Call Center Artificial Intelligence
Market Outlook
11.3.4.1. Market Size & Forecast
11.3.4.1.1.
By Value
11.3.4.2. Market Share & Forecast
11.3.4.2.1.
By Component
11.3.4.2.2.
By
Application
11.3.4.2.3.
By Deployment
11.3.4.2.4.
By Enterprise
Size
11.3.4.2.5.
By Industry
11.3.4.2.6.
By Channel
11.3.5. Israel Call Center Artificial Intelligence
Market Outlook
11.3.5.1. Market Size & Forecast
11.3.5.1.1.
By Value
11.3.5.2. Market Share & Forecast
11.3.5.2.1.
By Component
11.3.5.2.2.
By
Application
11.3.5.2.3.
By Deployment
11.3.5.2.4.
By Enterprise
Size
11.3.5.2.5.
By Industry
11.3.5.2.6.
By Channel
12. Asia Pacific Call Center
Artificial Intelligence Market Outlook
12.1.
Market Size & Forecast
12.1.1. By Value
12.2.
Market Share & Forecast
12.2.1. By Component
12.2.2. By Application
12.2.3. By Deployment
12.2.4. By Enterprise Size
12.2.5. By Industry
12.2.6. By Channel
12.2.7. By Country
12.3.
Asia-Pacific: Country Analysis
12.3.1. China Call Center Artificial Intelligence
Market Outlook
12.3.1.1. Market Size & Forecast
12.3.1.1.1.
By Value
12.3.1.2. Market Share & Forecast
12.3.1.2.1.
By Component
12.3.1.2.2.
By
Application
12.3.1.2.3.
By Deployment
12.3.1.2.4.
By Enterprise
Size
12.3.1.2.5.
By Industry
12.3.1.2.6.
By Channel
12.3.2. India Call Center Artificial Intelligence
Market Outlook
12.3.2.1. Market Size & Forecast
12.3.2.1.1.
By Value
12.3.2.2. Market Share & Forecast
12.3.2.2.1.
By Component
12.3.2.2.2.
By
Application
12.3.2.2.3.
By Deployment
12.3.2.2.4.
By Enterprise
Size
12.3.2.2.5.
By Industry
12.3.2.2.6.
By Channel
12.3.3. Japan Call Center Artificial Intelligence
Market Outlook
12.3.3.1. Market Size & Forecast
12.3.3.1.1.
By Value
12.3.3.2. Market Share & Forecast
12.3.3.2.1.
By Component
12.3.3.2.2.
By
Application
12.3.3.2.3.
By Deployment
12.3.3.2.4.
By Enterprise
Size
12.3.3.2.5.
By Industry
12.3.3.2.6.
By Channel
12.3.4. South Korea Call Center Artificial
Intelligence Market Outlook
12.3.4.1. Market Size & Forecast
12.3.4.1.1.
By Value
12.3.4.2. Market Share & Forecast
12.3.4.2.1.
By Component
12.3.4.2.2.
By
Application
12.3.4.2.3.
By Deployment
12.3.4.2.4.
By Enterprise
Size
12.3.4.2.5.
By Industry
12.3.4.2.6.
By Channel
12.3.5. Australia Call Center Artificial Intelligence
Market Outlook
12.3.5.1. Market Size & Forecast
12.3.5.1.1.
By Value
12.3.5.2. Market Share & Forecast
12.3.5.2.1.
By Component
12.3.5.2.2.
By
Application
12.3.5.2.3.
By Deployment
12.3.5.2.4.
By Enterprise
Size
12.3.5.2.5.
By Industry
12.3.5.2.6.
By Channel
12.3.6. Indonesia Call Center Artificial Intelligence
Market Outlook
12.3.6.1. Market Size & Forecast
12.3.6.1.1.
By Value
12.3.6.2. Market Share & Forecast
12.3.6.2.1.
By Component
12.3.6.2.2.
By
Application
12.3.6.2.3.
By Deployment
12.3.6.2.4.
By Enterprise
Size
12.3.6.2.5.
By Industry
12.3.6.2.6.
By Channel
12.3.7. Vietnam Call Center Artificial Intelligence
Market Outlook
12.3.7.1. Market Size & Forecast
12.3.7.1.1.
By Value
12.3.7.2. Market Share & Forecast
12.3.7.2.1.
By Component
12.3.7.2.2.
By
Application
12.3.7.2.3.
By Deployment
12.3.7.2.4.
By Enterprise
Size
12.3.7.2.5.
By Industry
12.3.7.2.6.
By Channel
13. Market Dynamics
13.1.
Drivers
13.2.
Challenges
14. Market Trends and Developments
15. Company Profiles
15.1.
IBM Corporation
15.1.1.
Business Overview
15.1.2.
Key Revenue and
Financials
15.1.3.
Recent Developments
15.1.4.
Key Personnel/Key
Contact Person
15.1.5.
Key Product/Services
Offered
15.2.
Google LLC
15.2.1.
Business Overview
15.2.2.
Key Revenue and
Financials
15.2.3.
Recent Developments
15.2.4.
Key Personnel/Key
Contact Person
15.2.5.
Key Product/Services
Offered
15.3.
Microsoft Corporation
15.3.1.
Business Overview
15.3.2.
Key Revenue and
Financials
15.3.3.
Recent Developments
15.3.4.
Key Personnel/Key
Contact Person
15.3.5.
Key Product/Services
Offered
15.4.
Amazon Web Services, Inc.
15.4.1.
Business Overview
15.4.2.
Key Revenue and
Financials
15.4.3.
Recent Developments
15.4.4.
Key Personnel/Key
Contact Person
15.4.5.
Key Product/Services
Offered
15.5.
Nuance Communications, Inc.
15.5.1.
Business Overview
15.5.2.
Key Revenue and
Financials
15.5.3.
Recent Developments
15.5.4.
Key Personnel/Key
Contact Person
15.5.5.
Key Product/Services
Offered
15.6.
Verint Systems Inc.
15.6.1.
Business Overview
15.6.2.
Key Revenue and
Financials
15.6.3.
Recent Developments
15.6.4.
Key Personnel/Key
Contact Person
15.6.5.
Key Product/Services
Offered
15.7.
SAP SE
15.7.1.
Business Overview
15.7.2.
Key Revenue and
Financials
15.7.3.
Recent Developments
15.7.4.
Key Personnel/Key
Contact Person
15.7.5.
Key Product/Services
Offered
15.8.
Oracle Corporation
15.8.1.
Business Overview
15.8.2.
Key Revenue and
Financials
15.8.3.
Recent Developments
15.8.4.
Key Personnel/Key
Contact Person
15.8.5.
Key Product/Services
Offered
15.9.
Avaya LLC.
15.9.1.
Business Overview
15.9.2.
Key Revenue and
Financials
15.9.3.
Recent Developments
15.9.4.
Key Personnel/Key
Contact Person
15.9.5.
Key Product/Services
Offered
15.10.
Cisco Systems, Inc.
15.10.1.
Business Overview
15.10.2.
Key Revenue and
Financials
15.10.3.
Recent Developments
15.10.4.
Key Personnel/Key
Contact Person
15.10.5.
Key Product/Services
Offered
16. Strategic Recommendations
17.
About Us & Disclaimer