Sangoma Unveils Advanced Patient Relationship Management (PRM) System as Part of Its Industry-Focused Communications Platform Strategy

Ontario, Canada: Sangoma Technologies Corporation, a global leader in business communication solutions, has partnered with Sphinx Medical Technologies, a pioneer in AI-driven healthcare call management systems, to address a critical challenge in the healthcare sector: outdated and unreliable phone systems. Together, they have launched a cutting-edge Patient Relationship Management (PRM) system designed to streamline patient connectivity for medical practices.

Sangoma’s unified communications platform now integrates seamlessly with Sphinx Medical’s CallMyDoc, an AI-powered Interactive Voice Response (IVR) solution. This integration provides instant access to patient records during calls, enabling efficient and personalized interactions. The system is tailored to the unique requirements of medical practices, integrates with most Electronic Health Records (EHR) systems, and adheres to HIPAA compliance standards, ensuring secure telehealth services.

Charles Salameh, CEO of Sangoma, said: “By leveraging CallMyDoc’s 20 million patient call history and integrating Sangoma’s business phone systems, we’re transforming the healthcare communication space. I’m excited about this partnership as it highlights Sangoma’s commitment to delivering industry-specific technology solutions, a key pillar of our communications platform strategy."

The Sangoma-Sphinx PRM system empowers medical practices with features such as 24/7 virtual consultations, multilingual support, and automated follow-up care. By enhancing staff efficiency, improving patient retention, and enabling targeted marketing for specialized services, it creates new revenue opportunities while transforming the patient experience.

The Sangoma-Sphinx PRM system offers unparalleled benefits that redefine healthcare communication for medical practices. With 99.999% uptime, the system ensures maximum reliability, allowing practices to remain consistently accessible to patients and never miss critical calls. By integrating CallMyDoc’s advanced capabilities, the solution streamlines communication through real-time access to patient records, automating routine tasks such as prescription refills and appointment scheduling. The system’s AI-driven transcription, boasting near-perfect accuracy, updates patient charts efficiently, significantly reducing time spent on follow-ups or information retrieval.

Additionally, the PRM system enhances operational efficiency by replacing outdated answering machines with an intelligent auto-attendant capable of managing high call volumes seamlessly. This innovation reduces call handling time by a factor of ten while maintaining exceptional service quality. Together, these features empower medical practices to optimize workflows, improve patient satisfaction, and deliver consistent, high-quality care.

According to TechSci Research, the introduction of the Sangoma-Sphinx PRM system marks a significant advancement for the healthcare industry, addressing critical challenges in patient communication and operational efficiency. With 99.999% uptime, the system ensures uninterrupted accessibility, enabling medical practices to stay connected with patients at all times. Its integration with CallMyDoc streamlines routine processes, such as prescription refills and appointment scheduling, through real-time access to patient records and accurate AI transcription. By automating these tasks, the system minimizes administrative burdens and reduces call handling times by up to tenfold, allowing staff to focus on delivering quality care. Additionally, the intelligent auto-attendant efficiently manages high call volumes, enhancing patient satisfaction while improving overall practice efficiency and driving better healthcare outcomes.