OSS & BSS Market is expected to Grow with a CAGR of 14.6% through 2029
The OSS & BSS market is expected to grow owing to telecom industry digital transformation, 5G deployment, IoT proliferation, and the need for agile and scalable network management solutions throughout the forecast period.
According
to TechSci Research report, “OSS & BSS Market – Global Industry Size,
Share, Trends, Competition Forecast & Opportunities, 2029”, the
Global OSS & BSS Market was valued at USD 70.8 billion in 2023 and is expected to grow at a CAGR of 14.6% during the forecast period. The adoption of cloud-based OSS (Operational Support Systems) and BSS (Business Support Systems) solutions is a significant trend reshaping the telecommunications industry. As operators seek to enhance agility, scalability, and cost-efficiency, cloud computing offers a robust alternative to traditional on-premise systems. Cloud-based OSS/BSS platforms enable telecom operators to streamline their operations, reduce capital expenditures, and improve service delivery through real-time data processing and analytics. One of the primary drivers of this trend is the increasing demand for flexible and scalable solutions that can adapt to the rapidly changing market dynamics. Cloud-based systems provide the ability to scale resources up or down based on demand, ensuring that operators can efficiently manage network traffic and customer data.
Additionally, these solutions support faster deployment of new services, allowing operators to respond quickly to market opportunities and customer needs. The integration of advanced technologies such as artificial intelligence (AI) and machine learning (ML) in cloud-based OSS/BSS solutions enhances operational efficiency and decision-making. AI and ML algorithms can analyze vast amounts of data to identify patterns, predict network issues, and optimize resource allocation. This proactive approach to network management and customer service significantly improves the overall quality of service and customer satisfaction. Security is another critical aspect driving the adoption of cloud-based OSS/BSS solutions. Cloud providers offer robust security measures, including encryption, authentication, and regular security updates, which help protect sensitive customer and network data. This level of security is often challenging to achieve with traditional on-premises systems, making cloud-based solutions a more attractive option for telecom operators. Cloud-based OSS/BSS platforms facilitate better collaboration and integration with other digital ecosystems. They enable seamless integration with third-party applications and services, fostering innovation and the development of new revenue streams. Telecom operators can leverage APIs and microservices to create a more interconnected and dynamic ecosystem, enhancing their ability to offer personalized and value-added services to customers. The adoption of cloud-based OSS/BSS solutions is a transformative trend in the telecommunications industry, driven by the need for flexibility, scalability, and cost-efficiency. The integration of AI and ML, enhanced security measures, and improved collaboration capabilities make cloud-based platforms a compelling choice for telecom operators looking to stay competitive and meet the evolving demands of the market.
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OSS & BSS Market.”
Based on Industry
Vertical, the IT & Telecom segment held the largest Market share in 2023. The
OSS (Operations Support Systems) and BSS (Business Support Systems) market in
the IT and Telecom segment is driven by several key factors that underscore its
critical role in managing and optimizing operational and business processes
within telecommunications companies and IT service providers. These systems
play a pivotal role in ensuring efficient service delivery, enhancing customer
experience, and driving revenue growth through streamlined operations and
innovative service offerings. One of the
primary drivers for the OSS & BSS market is the increasing complexity of
telecom networks and services. As telecom operators expand their offerings to
include a variety of services such as voice, data, video, IoT (Internet of
Things), and cloud services, the need for robust OSS & BSS solutions
becomes imperative. These systems enable operators to manage network resources
efficiently, provide services rapidly, and ensure seamless service delivery
across diverse platforms and devices. Another
significant driver is the escalating demand for enhanced customer experience
and personalized services. OSS & BSS systems provide telecom operators with
the capabilities to understand customer preferences, behavior patterns, and
service usage through advanced analytics and real-time data insights. This
enables operators to offer tailored service packages, personalized promotions,
and proactive customer support, thereby increasing customer satisfaction and
loyalty.
The shift
towards digital transformation and adoption of next-generation technologies
like 5G, NFV (Network Function Virtualization), and SDN (Software-Defined
Networking) are driving the evolution of OSS & BSS systems. These
technologies require agile and scalable OSS & BSS solutions that can
support dynamic network orchestration, virtualized service delivery, and
automated operations. As telecom networks become more software-driven and
virtualized, OSS & BSS systems play a crucial role in orchestrating and
managing these virtualized environments to ensure optimal performance and
efficiency. Regulatory
requirements and compliance standards impose stringent demands on telecom
operators regarding service quality, data privacy, and network security. OSS
& BSS systems provide essential tools for operators to monitor and maintain
compliance with regulatory frameworks, implement robust security measures, and
manage risk effectively. This regulatory compliance capability is increasingly
critical as telecom operators expand into new markets and face diverse
regulatory landscapes. The trend towards monetization of data and digital
services presents significant growth opportunities for the OSS & BSS
market. Operators can leverage OSS & BSS systems to monetize subscriber
data, offer value-added services, and forge partnerships with content providers
and IoT service providers. This diversification of revenue streams enhances
profitability and competitiveness in the highly dynamic telecom industry
landscape. The OSS &
BSS market in the IT and Telecom segment is driven by the need for operational
efficiency, enhanced customer experience, adoption of next-generation
technologies, regulatory compliance, and revenue diversification. As telecom
operators continue to innovate and expand their service portfolios, the role of
OSS & BSS systems as enablers of agility, scalability, and profitability
will remain paramount in shaping the future of telecommunications and IT
services.
Based on region, The Asia Pacific region is poised to emerge as the fastest-growing segment in the OSS & BSS market, driven by a combination of factors including rapid digitalization, an expanding telecommunications industry, and increasing adoption of advanced technologies. The region's dynamic economies, such as China, India, and Southeast Asian nations, are experiencing a surge in demand for efficient network management and customer-centric services, fostering robust investments in OSS and BSS solutions.
Major
companies operating in the Global OSS & BSS Market are:
- Nokia
Corporation
- COMPUTERIS
- Cisco
Systems, Inc.
- Hewlett
Packard Enterprise Company
- Amdocs
Group Company
- Suntech
S.A.
- Infovista
SAS
- NetCracker
Technology Corporation
- Comarch
SA.
- Capgemini
Services SAS
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“The
Global OSS & BSS Market is expected to rise in the upcoming years and
register a significant CAGR during the forecast period. The OSS (Operations
Support Systems) and BSS (Business Support Systems) market presents substantial
opportunities driven by the increasing complexity and scale of
telecommunications and IT networks globally. Key factors include the growing
adoption of 5G technology, IoT (Internet of Things) integration, and cloud
services, which necessitate robust OSS/BSS solutions for efficient network
management and customer experience enhancement. Additionally, the shift towards
virtualization and software-defined networking (SDN) is driving demand for
agile OSS/BSS frameworks that can support dynamic service orchestration and
automation. Furthermore, advancements in AI and machine learning are poised to
revolutionize OSS/BSS functionalities, offering predictive analytics and
real-time insights for operational efficiency and cost optimization. Therefore,
the Market for OSS & BSS is expected to boost in the upcoming years.,” said
Mr. Karan Chechi, Research Director of TechSci Research, a research-based global management consulting firm.
“OSS & BSS Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Component (Service and Solution), By Deployment Mode (On-premises and Cloud), By Organization Size (Small- & Medium-sized Enterprises and Large Enterprises), By Industry Vertical (IT & Telecom, BFSI, Media & Entertainment, Retail & E-Commerce, and Others), By Region, By Competition, 2019-2029F”, has evaluated the future growth
potential of Global OSS & BSS Market and provides statistics &
information on the Market size, structure, and future Market growth. The report
intends to provide cutting-edge Market intelligence and help decision-makers make
sound investment decisions., The report also identifies and analyzes the
emerging trends along with essential drivers, challenges, and opportunities in the
Global OSS & BSS Market.
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