Barclays to Roll out Voice Biometrics to Identify Customers

United Kingdom: Barclays bank has announced that identification of customers over the phone would be done through voice recognition instead of passwords. This move is likely to improve the security, speed up login times and remove the frustration of forgetting a password at the crucial moment.

The bank is continuously looking forward to improve its services for customers along with enhancing the security for which the organization has been working on the voice recognition technology for some time. In addition, the system gets the customer voice within just two phone calls and will remove the need for a password.

TechSci Research analyses that rising security concern are driving deployment of biometric technology in online and mobile banking transactions. With this move, Barclays would enhance customer service experience in terms of security and response time.

Increasing use of biometrics in e-commerce and across industries for various security solutions, coupled with initiatives taken by the government of various countries across the world to adopt biometrics systems for identification and verification purposes are some of the major factors driving demand for biometric solutions, globally.

According to the recent report published by TechSci Research, “Global Biometrics Market By Type (Fingerprint Recognition, Facial Recognition, Hand/Palm Recognition, Iris Scanner, Voice Recognition, Vein Scanner & Others), By End Use Sector, By Region, Competition Forecast and Opportunities, 2011 – 2021”, Introduction of e-passports and e-visas, use of biometrics in criminal identification, increasing demand for smartphones integrated with biometric technologies and implementation of biometric technology in election administration are anticipated to drive the global biometrics market over the next five years.